How does Kronotex Laminate Flooring compare to other laminate flooring?

All Kronotex Clic2Clic glue-free laminate flooring products are produced from start to finish…from residual natural fresh pine wood fiber to finished flooring planks…in one factory. The click connection system allows for exceptional joint integrity. Kronotex laminate flooring is moisture, fade, wear and stain resistant. All edges are protected against the ingress of moisture by an environmentally friendly hydrophobic agent. Our product is easily and quickly installed. You may walk on the finished product immediately after installation. Kronotex is a member of EPLF, certified with CELQ quality label for its consistency in maintaining high quality and tested E1 grade for environmental friendliness.

What is the significance of patent protection?

Kronotex glue-free laying techniques are all licensed under the patent law as these patents have now become indispensable to any laminate flooring manufacturers. To guarantee all our customers the greatest possible legal certainty and protect them against unforeseeable claims for compensation, Kronotex has resolved the legal disputes with both the patent holders through out-of-court settlements. Kronotex has also reached wide-ranging licensing and cooperation agreements for future product development, patent and trademark protection. Warning: Laminate flooring sold without license will be liable to patent infringement and has to pay damages if found guilty of infringing the glue free laying techniques.

What is the significance of the CELQ quality mark?

The letters CELQ stand for Certified European Laminate Quality, and represent product quality in accordance to the labeled class according to the laminate flooring standard. Whoever is looking for laminate flooring today is spoilt for choice. Should it be beech, walnut, mahogany or another wood? Should it be marble, granite or slate? A multitude of colourful labels promise customers that the products are 'hard-wearing' or 'easy to clean' and will give long service. Unfortunately, the quality so boldly claimed on the packaging is sometimes lacking in the product. So how does one recognise whether you really have a 'quality' product? There is no single answer to that question, but there is now an important indicator to make things easier for the consumer - the CELQ Quality Label. The customer can therefore rest assured that products bearing the CELQ Quality Label meet the very highest standards of quality. The label ensures that the classified quality meets the expectations to the end consumer better, which gives a longer working life, more pleasure, more satisfaction from your floor!

Can laminate flooring be installed on steps?

Yes, Kronotex Laminate Floor can be installed on steps but the planks should be glued down with regular wood glue. The moldings and transitions need to be nailed down.

What is the difference between an international guarantee and a normal guarantee?

Kronotex guarantee is international, this means that the factory that produces the laminate issues the guarantee and is valid regardless of which country you live in. A local guarantee, which is what most brands in Singapore give, is the guarantee from the distributing agent. It is only good if the local agent is still doing business in the same company name, otherwise the guarantee is useless.

What is your manufacturer's guarantee?

Kronotex guarantee for private use is 12 years on our 10mm Engineered Flooring product, 10 years on our 8mm Dynamic Clic product and 15 years on our 12mm Robusto Clic product.

Can we install laminate over carpet?

No, all carpet and padding should be removed completely prior to installation.

What is your commercial guarantee?

Ourcommercial guarantee is 3 years on our 10mm Engineered Flooring product, 3 years on our 8mm Dynamic Clic product and 5 years on our 12mm Robusto Clic product.

How often do the wood grain patterns repeat on your flooring?

The patterns repeat every 20 planks.

How often do the wood grain patterns repeat on your engineered flooring?

Almost never, every plank of engineered flooring is uniquely design and is packed in 3 different lengths within a carton box.

How do I clean my Kronotex Laminate Flooring?

Kronotex laminate flooring can be cleaned with a vacuum, a broom, or a damp cloth or mop. Soiling can be removed with the usual cleansing agents or a laminate cleanser or acetone respectively. Do not use wax polish.

How do I repair minor scratches?

Minor scratches or nicks can be repaired by the user with laminate floor repair paste.

What is the difference between the brown core and the green core?

The cores are the same. The green product is a result of a coloring agent added to the adhesive in the manufacturing of the High Density Fiberboard core in response to general market preference.

How do I replace one plank of my flooring due to damage?

If the plank that needs replacing is close to the edge of the room, simply disassemble the floor to the position of the plank to be replaced and then reinstall the plank(s). There is a more complicated procedure if you need to replace a single hard-to-get-to plank…call us and we will
fax you the specific instructions.

What is the wear rating for your product?

All our products carry the AC3 rating with the exception of 10mm Engineered Flooring that has an AC4 rating and Robusto, which has the highest wear rating of AC5.

Is Kronotex engineered flooring real wood?

Yes, our engineered flooring is real wood, however it is not solid wood. The core material is a high density fiberboard, made of wood fiber (produced from rubbing apart wood flakes and chips under heat and pressure) then mixing the fiber with adhesive and forming a panel under heat and pressure.

How long does it take to receive my order?

You generally will receive your product within 3 business days once you have confirmed your order.

Is there a showroom location where I can view all Kronotex products?

Yes, Kronotex has 3 showrooms located in East, South and Central. Please call our customer service number 62822390 and talk to a customer service representative for more information. In case you can't find time to visit our showroom, Kronotex's mobile showroom, the 1st in Singapore, can drive up to your doorstep for viewing.

Is there a difference if I choose to buy Kronotex direct?

Yes, you will receive a personalized service from our Kronotex flooring specialist. There will not be any price difference because Kronotex practice a strict price policy. Buy direct, you will get 100% the originals from Kronotex.

If I confirm my order and make full payment, how long will the installation take place and how long more to complete the flooring?

We require 3 business days to process your order before your product would be delivered for installation. For standard 3 bedrooms, we need at most 2-3 working days to overlay your existing flooring without hacking.

What do I do if there is visible damage to the packaging or there are missing pieces when the product arrives?

If there is visible damage to the packaging or there are missing pieces upon arrival ask the driver to contact your salesperson immediately and state the damage and/or missing product. The salesperson will contact the Kronotex Head office on the first available business day.

Your prices are incredibly low. Is everything first quality?

Yes, absolutely. Kronotex's full vertical integration has passed on the biggest savings to our customers as compared to other manufacturers who need to rely on third-party services or raw materials. All Kronotex products have been certified with a CELQ quality mark, you can rest assured of its consistency in producing high quality flooring.

Do you have a catalog or brochure?

Yes, you can pick up a copy of our brochure in any of our showrooms or contact our customer service hotline 6282 2390 to request a copy to be send down to you in 3 working days.

What are the methods of payment?

We accept Visa and MasterCard. Kronotex also offer 0% interest free installment for POSB, DBS and OCBC credit card members.